Return, Refund & Cancellation Policy
Last Updated: 18 October 2026
At Home in Vogue, we take pride in offering carefully selected home furnishings that meet our standards of quality. We stand by our products and want every customer to have a positive shopping experience.
As a boutique business, we carefully inspect our products before dispatch. If, however, you receive a product with a genuine manufacturing defect, we will be happy to review the issue and arrange an appropriate resolution in accordance with this policy and applicable law.
1. Returns and Exchanges
We accept return or exchange requests for products with genuine manufacturing defects.
If you receive a product that appears to have a manufacturing defect, please notify us within 3 days of delivery.
To help us assess the issue, please share:
- Your order number or order confirmation.
- Clear photographs or a video showing the defect.
- A brief description of the issue.
You can contact us using the email address or phone/WhatsApp number provided on our website.
Once we receive your request, our team will review the details and get in touch with you regarding the next steps.
2. What Qualifies as a Manufacturing Defect?
A manufacturing defect is a fault arising from the production or construction of a product that materially affects its quality or intended use.
Minor variations in colour, texture, print placement or appearance may occur due to fabric characteristics, printing processes, lighting or differences in screen settings. Such variations, by themselves, do not necessarily constitute manufacturing defects.
Damage caused by improper washing, handling, storage, normal wear and tear or use contrary to the product's care instructions will generally not qualify as a manufacturing defect.
3. Resolution of Approved Claims
Where a manufacturing defect is verified, Home in Vogue will determine an appropriate resolution in accordance with applicable law and the circumstances of the case. This may include:
- Replacement of the defective product, subject to availability.
- Exchange for a suitable alternative, by mutual agreement.
- Refund of the applicable amount where appropriate.
We will communicate the proposed resolution and any return or collection arrangements to the customer.
Where a return is approved because of a manufacturing defect, we will communicate the applicable return-shipping arrangements. Customers will not be required to bear return costs where applicable law requires us to bear them.
4. Conditions for Returns
Customers are requested to contact us before sending any product back.
Where reasonably possible, the product should be returned in its original packaging along with its tags, accessories and other items supplied with it. Please do not dispatch a return until our team has provided instructions.
We may request additional photographs, information or an inspection of the product to assess a claim.
Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.
5. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before an order is processed or dispatched will generally be considered, subject to confirmation by our team.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us to discuss the available options, subject to applicable law.
Bulk, special-procurement and customised orders may have separate cancellation terms communicated and agreed upon before the order is confirmed.
6. Refunds
Once a refund is approved, it will generally be processed through the original payment method, wherever possible.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
If your refund has not been credited within the timeframe communicated to you, please contact us with your order number and payment details so that we can assist.
7. Products Not Eligible for Routine Returns
Since Home in Vogue offers a carefully curated collection, we do not generally accept returns merely because a customer changes their mind, selects the wrong product or no longer requires an item.
However, this does not affect claims involving manufacturing defects, incorrect products, damage in transit, products materially different from their description, or any other circumstances in which a return, replacement or refund is required under applicable law.
8. Bulk Orders
For bulk purchases, gifting requirements and customised orders, return, replacement, cancellation and refund arrangements may depend on the agreed specifications, quantity and nature of the order.
Any special terms will be communicated before the order is finalised. Such terms remain subject to applicable law.
9. Contact Us
For return, exchange, cancellation or refund requests, please contact:
Business Name: Home in Vogue Email: homeinvogue@gmail.com Phone / WhatsApp: +919650688200 Customer Support Hours: Mon to Fri 9AM to 7PM IST (except holidays)
We appreciate your trust in Home in Vogue and will make every reasonable effort to resolve genuine product concerns fairly and promptly.